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  • What is a Vacation Package?
  • Why should I buy a VacationOnline.com package?
  • Can I change what's in a vacation package?
  • I'm an independent traveler. Are packages for me?
  • Do vacation packages require a minimum stay?
  • What kind of quality can I expect in a package?
  • What kinds of Packages are available?
  • How many people can I book on a package?
  • Can I book an All-Inclusive?
  • How far in advance can a package be purchased?
  • How much do I need to pay if I cancel my vacation package?
  • Do you offer vacation packages for kids?
  • I already booked a Vacation Package. Can I still change it?
  • Can I add an extra person to my vacation package?
  • What is a European plan?
  • How do I use the Vacation Wizard?


    What is a Vacation Package?
    A vacation package combines flights and hotels into one price. In addition, city specific attractions and services can be added to a selected vacation package.

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    Why should I buy a VacationOnline.com vacation package?
    Two reasons why you should buy a VacationOnline.com package: Value and time.

    Our vacation packages are all about value. While other online travel sites partner with tour operators, our own product managers have firsthand knowledge of specific vacation destinations. These experts develop close relationships with flight and hotel suppliers to obtain the best package rates, which we pass along to you. On average, you can save up to 30%ó-sometimes even more-óby purchasing a vacation package on VacationOnline.com.

    Vacation packages are easy. We hand you the ingredients for a complete, and available, vacation. You donít need to spend hours researching hotel and flight availability. We do all the work by finding the best vacations at the best rates.

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    Can I change what's in a vacation package?
    Our vacation packages are flexible and they can be changed. We combine the best airfare for your destination with multiple hotel selections. You can then pick and choose hotels and airlines to come up with the right combination for you. Choose from inexpensive to luxury hotels, roundtrip flights or flights stopping at multiple cities. You can also add a car and attractions and services that are available for your destination. You determine whatís included in your package.

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    I'm an independent traveler. Are vacation packages for me?
    Our vacation packages are for everyone, whether youíre an independent traveler looking for good value, or searching for an all-inclusive vacation experience. Our packages are flexible, so youíre able to customize them around your needs.

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    Do vacation packages require a minimum stay?
    Yes, there is a two-night minimum stay to obtain our special package rates.

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    What kind of quality can I expect in a vacation package?
    We offer the same high-quality flights and hotels in our vacation packages that we offer elsewhere on VacationOnline.com. You can find a variety of top-of-the-line hotels and major airlines from which to choose, and you can search by hotel class to narrow your choices.

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    What are the different Vacation Packages available?
    VacationOnline.com vacation packages make it easy to book airline tickets and/or rental cars together with a hotel reservation. Because flights and/or rental cars are included with your hotel for one low price, it's also a great way to save money. In addition, city specific attractions and services can be added to a selected vacation package.

    Three types of vacation packages are available:

    • Flight, hotel, and car (cars are available for U.S. destinations only and cannot be booked less than 7 days before the pick-up date)
    • Flight and hotel
    • Hotel and car (cars are available for U.S. destinations only and cannot be booked less than 7 days before the pick-up date)

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    How many people can I book on a package?
    VacationOnline currently allows a maximum of six (6) passengers to be booked in a package reservation. Groups of individuals larger than six would have to be booked in multiple reservations.

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    Can I book an All-Inclusive?
    VacationOnline does offer all-inclusive packages to a small number of destinations, such as Jamaica, the Bahamas, Mexico and Costa Rica. These packages are offered in two different ways. Some hotels are completely all-inclusive and will be noted in the search results screen as "Hotel name All-inclusive". This means that all hotel room categories are under the all-inclusive plan.

    Other hotels offer all-inclusive room types in addition to room types that are NOT all-inclusive. These will be denoted in the search results as, for instance, "Ocean View All-inclusive". An example of a room type that is not all-inclusive would be "Ocean View European Plan."

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    How far in advance can vacation packages be purchased?
    Due to airline restrictions, packages can only be booked up to 330 days in advance.

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    How much do I need to pay if I cancel my vacation package?
    Different cancellation and change rules apply to each vacation package. Factors include whether a flight was purchased (and, if so, which flight); how many days prior to the departure you are attempting to make the change or cancellation; and which hotel, rental car, and/or attractions were included. Most vacation packages cannot be canceled but can be changed for a $50 change fee, plus all additional supplier fees and penalties.

    If your vacation package includes a flight, keep in mind that most economy/coach class flights have an airline-imposed penalty fee of $100 or more per passenger for changes and cancellations, plus any applicable increase in the fare. Tickets are nonrefundable, but can be applied (for a limited time) toward future travel with a vacation package, less any applicable penalties.

    To change or cancel your vacation package, go to My Trips and open the vacation package itinerary. Click "Change this vacation package" and follow the instructions provided.

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    Do you offer vacation packages for kids?
    VacationOnline does not offer packages for children traveling without adults but we do offer a wide array of "kid-friendly" destinations. Whether it's a week with Mickey Mouse in Orlando, 3 days in California riding the roller coasters at Knott's Berry Farm or Magic Mountain, or 2 glorious weeks in Hawaii getting the perfect tan and learning to surf, VacationOnline covers it all.

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    I already booked a Vacation Package. Can I still change it?
    Revisions to vacation packages are allowed as described in the "detailed rules and restrictions" section of the purchased vacation itinerary. The fees associated with these changes are outlined in the same section. All revisions to a vacation package are done by contacting an VacationOnline Customer Service Representative at 1-888-205-3315.

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    Can I add an extra person to my vacation package?
    Due to airline restrictions and hotel constraints, extra persons may not be added to a vacation package once the booking has been completed. Extra persons would need to be booked in a separate vacation package, or you can cancel your existing package and rebook it to include the additional persons--however this is likely to incur substantial penalties.

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    What is a European plan?
    A European Plan, or EP, is a type of meal plan. Most US hotels and many European properties offer the EP plan, which basically means no meals are included. The plan is set up to differentiate an EP from a BP (Breakfast Plan), which includes breakfast or any other type of meal plan.

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    How do I use the Vacation Wizard?
    To search for vacation packages that will suit your needs, please follow these steps:
    1. Go to the VacationOnline.com Web site and click the "Packages" tab at the top of the page.
    2. Select the type of vacation package you need: Flight+Hotel+Car, Flight+Hotel, or Hotel+Car.
    3. Where and when do you want to travel? Enter the departure and destination cities, date and preferred departure and arrival time. If your hotel stay is different from your travel date, please check the appropriate box.
    4. Who is going on this trip? Enter the number of adults, seniors, children and infants you wish to search for. Also enter the number of rooms you wish to occupy.
    5. Click "Search Now."

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